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Return, Warranty & Shipping Policy

15 Day Satisfaction Guarantee:
Thanks for being our customer! We want to insure you are 100% satisfied with your purchases from Griggs Vacuums. 

All vacuum cleaners purchased from Griggs Vacuums Online are covered by our 15 Day Satisfaction Guarantee. 

If for any reason, you are not satisfied with your purchase within 15 days of receiving your shipment, you can return it to us.
 

  • Returns must be shipped at the customers' own expense. 

  • You must Contact Us within 15 days of receipt of your shipment to get a Return Merchandise Authorization (RMA) number before returning your product. There will be an additional 10% charge for any product returned without an RMA.

  • You will be charged a 15% restocking fee for all returned items.

  • Vacuums must be returned in like-new condition with original packaging, documents and accessories. 

  • Once the product is received and evaluated by Griggs Vacuums, we will apply store credit to your account within 3 business days.

  • If you have any questions about this policy, please Contact Us and we will be happy to discuss it with you! 

  • Bags, belts, filters, and accessories are excluded from this guarantee.



Griggs Vacuums Warranty Assistance: ​

  • Every machine we sell carries the manufacturer's warranty.

  • If you have a problem during the warranty period, contact us. We can often solve it over the phone.

  • We handle warranty repairs for the brands we sell in-house, at our Colorado Springs store.

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Griggs Vacuums Long Term Commitment: 

  • Contact us anytime with a problem on a machine you bought from Griggs Vacuums.

  • We're glad to give free repair advice so you can fix simple problems at home.

  • For a full service, bring it in for our $69.95 Spa Day. Parts are extra.



Shipping Policy:
All orders will be shipped via FEDEX  or USPS. Your order will ship within 10 business days (Special Orders Excluded). We will notify you if for some reason we will not be able to meet the ten day deadline. Typical shipments occur within 2 business days. 

FEDEX will not deliver to PO Boxes, APO’s, or FPO’s. US Postal will be used in these instances.

If you receive an item that was damaged in shipping or you discover a defect upon initial use, we will issue a FEDEX call tag for the item to be picked up and then immediately ship out a replacement at no cost to you. Please Contact Us immediately if this happens.

If you have a problem or are concerned about your shipment you can contact our Shipping Department at griggsvacuums@yahoo.com.


Cancellation Policy:

There will be a 15% cancellation fee for cancelled orders unless we were unable to ship your order within 10 days. 


Privacy Policy:
We use a secure server for all online transactions and customer logins. You can purchase from us with confidence. We will not share any customer information with any other company. 
 

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